Terms & Conditions

  • Our dispatch duration is 3-7 days.
  • Our cancellation duration is 24hrs to 48hrs.
  • Please retain the courier partner receipt for reference. Once the product reaches the warehouse, Aavow Coins will be credited to your account along with 100 Aavow Coins for Courier Charges.
  • You can return and exchange products in your order.
  • Due to the intimate nature and hygienic reasons of some products, it is not possible for us to accept returns on all types of panties. Products from other categories can be returned within 7 days of purchase.
  • You can’t exchange for a different product. Products can be exchanged only for a different size of the same product. If you want to exchange for a new product, you can return the product and place a new order.
  • You may choose to return and place a new order for a different product in case the product in question is out of stock.
  • You will only receive the exact amount paid for the product, if was bought on discount.
  • Cash refund of courier charges in case of self-shipment,Courier charges are only paid in the form of Aavow coins and are non-refundable. Aavow coins credited are valid for a year and can be redeemed against your next purchase.
  • The COD charges be not be credited back, these are one-time charges and are non-refundable.
  • In case you return the products,the Shipping charges will not be credited back. These are one-time charges and are non-refundable.

Gifting Option

  • Surely! Your relationships are important to us. You can contact us between 10 AM to 7 PM. We will help you choose the right best products for you love ones. Kindly, call us at 012345678 and one of our product expertise will guide you right.
  • As per Indian Tax Regulations, all items (including gifts) will be shipped with an invoice mentioning the price.
  • Aavow Coins
  • Aavow Coins are as good as cash (1 Aavow Coin=1 Rupee). You can use Aavow Coins to buy any product on our website or app (no strings attached).
  • Aavow Coins are valid for 2 years from the issued date.
  • Terms and Conditions
  • We do not have open delivery facility. In case you are not happy with the item received, you can raise a return request through the link. You can also try our ‘try and buy’ facility (available on limited pin code).
  • If you need to add new products or remove some products from your order you need to cancel the order via your order history page. Once it’s done, you can place a new order according to your requirements.
  • We do list the name ordered items on the outer packaging. We follow discreet packaging; hence we do not mention product details on the package. You can check ordered items in order history.
  • You can change the address only in case the order is not yet shipped from our side. If the order is already shipped out, we will not be able to make any changes.
  • Cancelation and Refund
  • An order can be cancelled via your Aavow account page until the order is shipped out. Go to order history page and cancel the order.
    In case the order is already shipped out, please write to us via contact us page. We will initiate the cancellation process.
  • Number of days to pick up a product may vary as per your pin code. The product will be picked anywhere between 5-7 days.
  • You will receive the refund in the form of Aavow coins, once the package reaches the warehouse. To request for cash refund, you may Contact Us.
  • The discount availed on the original order will be applicable on your exchange order.
  • Once the return/exchange request is initiated, the address can’t be changed.
  • Our courier partner will contact you to reattempt the pickup. You can let him know a convenient time to pick up the product.
  • If you received a product as a gift from loved ones and need to exchange it for an alternate size, please follow our return/exchange policy. You may Contact Us to request a return.